What can you tell me about your Customer Service?
Customer Service is excellent – please see the Testimonials page on this website. I have a lifetime of happy customers for my work and my customer service. Examples: “ We love the finished painting, it’s just how we imagined it, and thank you for taking so much trouble to get it right”. Another client said: ”Jan’s customer service was excellent.”
What is the process for commissioned pieces?
Fill in the Contact Form with your requirements and I will get in touch to discuss details of your commission. You will need to supply adequate photos for me to work from – clear, not tiny, showing correct colours and lighting.
Once we have agreed the subject, size, painting medium and price you pay a 25% deposit. I will email you during the painting process with photos showing progress. You may make suggestions / requests within reasonable limits ( ie not starting completely from scratch.)
Therefore by the time you receive the emailed photo of the finished work you should be able to approve it and pay the balance. Once this is received I will carefully pack and post your painting to you using trackable means. Please note commissions are unframed so that you can choose your own frame, keep shipping costs down, and avoid accidental damage during transit.
In the unlikely event that you are not satisfied with your commissioned piece you can return it to me at your own cost for modification according to your specifications – though ideally this should be done during the painting process.
What is your Returns and Refund Policy?
In the extremely unlikely event that there is any damage to a painting or frame when you receive it please email me immediately with a photo of the damage. I will contact the carrier to request compensation which you will receive in full, plus a part refund to cover the cost of reframing where applicable.
Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund.
If you enter your email to sign up for my updates, behind the scenes, and special offers, I will never reveal or use your email for any other purpose. Your data will be entirely secure.